Return/Refund Policy
We want all of our clients to be completely satisfied with their care at DrKeesha.com. We require pre-approval for returns and cannot accept refrigerated items back. A 15% restock fee of purchase price less shipping and handling can be refunded on unopened items that are returned within two weeks of purchase. Special orders cannot be returned. Prepaid tests can be returned for full refund minus shipping and handling within 1 month of purchase.
Supplement Shipping Fees
Our supplement shipping and handling charge is a flat rate of $9.95 per order.
- Due to the nature of our high quality requirements for raw materials and warehouse locations, you may receive your order in separate shipments.
- Orders can ship from different warehouses depending on the items ordered.
- Orders are packaged and shipped by the warehouses in 1 to 3 business days via USPS.
- Delivery is 7-10 business days and actual delivery date will vary depending on what day the order was placed.
- There may be an instance where an item is back ordered. In that instance, it will be shipped as soon as it is in stock.
- Supplement shipping and handling charges are per order only. Separate shipments from the same order will not incur additional shipping/handling charges.
- NOTE: We only ship supplements to addresses within the continental U.S.*
Book Shipping Fees
Our book shipping and handling charge is a $8 per book.
Lab Test Shipping Fees
Our lab test shipping and handling fees vary by test and range from $9.95 to $60.
- NOTE: Some labs are available for shipping internationally. There is a $60 shipping and handling charge for shipment of those labs.